Policies
Privacy Policy
Hypnotic Stick Lacrosse respects your privacy and we take it extremely seriously. We recognize that it costs more to obtain a new customer than to keep a present customer. And, we take great pride in being honest, fair, respectful, and courteous to each and every customer. We will not rent, sell or exchange your email address. We do not collect any of your personal information unless you provide it to us. Any information that you provide to us will only be used to better serve your needs and to make your shopping experience more complete. We follow this policy not just because it is the law, but because we believe that it is the right thing to do.
Safety and Security Policy
Our web-site is 100% safe, guaranteed. When you use your credit card to shop at Hypnotic Stick Lacrosse, rest assured that the transaction is completely safe. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology that works with Firefox, Mozilla, Internet Explorer, and Safari. This technology safeguards your personal information and ensures your complete privacy. In fact, shopping online at Hypnotic Stick Lacrosse is safer than using your credit card at a restaurant or department store.
If you would still prefer to telephone us with your credit card information, you can call 804-368-8524. Our Customer Service Team is available to assist you with all your needs Monday through Friday 3:00PM to &:00PM EST.
No Hassle Return Policy
Hypnotic Stick Lacrosse follows a no-hassle return and exchange policy. If you are not completely satisfied with an item's fit or performance, simply return it for an exchange or merchandise refund. To return an item, please return it with it's original packaging and your invoice. Be sure to include all relevant contact information. Send your package back via UPS or insured US Mail, and keep your record of the shipment. We can not accept responsibility for returns packages lost in the mail and we do not accept packages sent C.O.D. Our #1 goal is your complete satisfaction and we guarantee it!
Backorder Policy
A "backorder" is an item that is temporarily out of stock. When you place an item on backorder, we will ship the item to you via our regular ground shipping as soon as it becomes available. You are never charged for a back-ordered item until it is shipped, and you may cancel an item on backorder at any time. You do not pay additional shipping for backorders.
Standard Delivery Policy
All orders at Hypnotic Stick Lacrosse are processed between 8:00AM and 4:00PM EST, Monday through Friday. As long as we receive your order within our processing time and the items that you ordered are in stock, your order will be shipped within 24 hours. Regular ground shipping takes from 2 to 7 business days, depending on your distance from us (within the continental U.S.).
2 Day Shipping Policy
You can upgrade to Express 2 Day Shipping for an additional $10.00 onto the Regular Ground shipping rate and have your items delivered within two business days, provided that we receive your order before 4 p.m. (EST).
Next Day Shipping Policy
You can also order Next Day Shipping for an additional $20.00 onto the Regular Ground shipping rate and have your items delivered the next business day, provided that we receive your order before 4 p.m. (EST).
